AES Ohio is investing in new digital solutions to better serve our customers.
Beginning August 28, 2024, at 5:00 PM ET, we will be upgrading our 25-year-old customer system with new technology. This upgrade requires limited operations, with our new system set to go live on September 4, 2024. We will continue to phase in new features over time, all designed to further benefit our customers. This upgrade will improve and simplify your customer experience, making interactions with AES Ohio more efficient and user-friendly.
Payment changes
During the system upgrade from August 28 to September 4, online and phone options will be unavailable. Pay-in-person payments made during this time will be posted after September 4. Additionally, as part of the system upgrade, customers will receive a new bill layout designed to enhance clarity and convenience. For a preview and detailed explanation, visit aes-ohio.com/smart-upgrade.
Enrollment updates
Enrollment in budget billing and pay agreements will be unavailable during the system upgrade, from August 28 to September 4. If you are interested in participating in budget billing or signing up for pay agreements, please call our customer service team at 800-433-8500.
New account numbers
Your account number will change with your next bill after September 4. Find your new account number by visiting your MyAES portal at myprofile.aes-ohio.com or refer to your next bill.
Need more information?
- To learn more about the system upgrade, please visit aes-ohio.com/smart-upgrade.
- For questions or assistance, please contact our customer service team at 800-433-8500 or via web chat at aes-ohio.com, Monday to Friday, 8:00 AM to 5:00 PM, excluding holidays.
- Para una versión en español de esta hoja informativa, por favor visite aes-ohio.com/actualizacion-sistema.