AES Ohio is investing in new digital solutions to better serve you. To support our AES Ohio digital transformation, our customer system will have limited access beginning at 5:00 PM on August 28 through 9:00 AM on September 4. 

This upgrade will improve and simplify your customer experience, making interactions with AES Ohio more efficient and user-friendly. Please note: as part of this upgrade, your account number will change. 

We are more than just an energy company for our customers – we are partners

We’ve dedicated additional resources and customer care agents to help answer any questions you may have throughout this process. We will be communicating frequently to prepare you for this change. Please check back here as new information becomes available.

Certain functionality will be temporarily unavailable during the upgrade.

Functionality

Temporarily unavailable from

Billing and payment options, including enrollment in budget billing and pay agreements

Wednesday, August 28 at 5:00 PM - Wednesday, September 4

MyAES web portal and self-service phone options

Wednesday, August 28 at 5:00 PM - Wednesday, September 4

Start, stop or transfer services

Friday, August 30 at 5:00 PM - Wednesday, September 4

(Available through Customer Care August 29-30)
Customer Care Friday, August 30 at 5:00 PM - Wednesday, September 4

(Limited access for billing questions and start / stop services August 29-30)

FAQs

Yes. All AES Ohio customers will be receiving a new account number. Please check the MyAES portal at https://myprofile.aes-ohio.com/ or your newly redesigned bill on or after September 4, 2024 for your new account number. 

Yes. You will be able to use your account number after the system upgrade is complete. To ensure a smooth transition, please take the necessary steps to access and use your new number after you receive your September 2024 bill.

  • Improved and more flexible payment options
  • Easier ways to manage your account
  • More options to start / stop / transfer service   

During the system upgrade, from 5:00 PM on August 28 to 9:00 AM on September 4, online and phone payment options will be unavailable. Pay-in-person payments made during this time will be posted after September 4 with no impact to customers.

Enrollment in budget billing, pay agreements and preferred due date selection will be unavailable during the system update from August 28 to September 4. If you are interested in participating in budget billing, signing up for pay agreements or choosing a preferred due date for your bill, please call our customer service team at 800-433-8500.  

 

Our dedicated Customer Service team is available to assist you with any inquiries, issues or service requests at 800-433-8500. Please note: Customer Service will be closed from September 1 through September 4 at 9:00 AM.

To prepare for our system upgrade and minimize any disruption for the budget billing settle up, typically held in August, the decision was made to move the timing earlier. Additionally, AES Ohio considered many factors when making this decision, including the increased usage during the summer cooling season.

AES Ohio is in the process of transforming our digital platforms to help simplify and elevate your experience with us, making everything from payments to account management more flexible and user friendly to better serve you.

Thank you

For more than 110 years, you have trusted us to deliver reliable energy services. We don’t take this trust lightly and are working daily to better serve you in new ways.