AES Ohio restores power to 100% of customers impacted by Hurricane Helene
October 7, 2024
AES Ohio, a subsidiary of The AES Corporation (NYSE: AES), restored power to all 136,000 customers impacted by the remnants of Hurricane Helene Thursday, October 3. The powerful Category 4 storm caused significant outages across the AES Ohio service territory and the Southeast US. Sustained winds exceeding 55 mph, accompanied by heavy rain and falling trees, caused extensive damage to AES Ohio's power lines and electric infrastructure. AES Ohio crews worked alongside local and external resources under challenging conditions to achieve a safe restoration. This weather event ranks in the top ten most significant storms to affect our region in the last two decades, most recently the outages from the Memorial Day Tornadoes.
“Our customers rely on us to be prepared and restore power as quickly as possible during these critical times. It is a privilege to serve our customers, and appreciate their trust, patience and understanding,” stated AES Ohio President Tom Raga. “We're always thankful for how our community unites during times of need.”
Beginning Friday, September 27, our dedicated field, operations, customer service and support teams worked tirelessly day and night to bring power back to our community. AES Ohio thanks the following companies who provided mutual assistance Eversource (Massachusetts), NIPSCO (Northern Indiana), AES Indiana and Ohio’s Pioneer Electric, Tipp City Electric and Darke Rural Electric Cooperative. The mutual assistance system and remote communications with smart meters to verify service allowed us to eliminate the need for field checks, resulting in more timely restoration for other customers facing outages.
By the numbers:
- 136,000 customers impacted
- 724 field and support personnel accelerating the restoration efforts
- 89 transformers replaced
- 126 poles replaced
To learn more about AES Ohio’s restoration process, visit aes-ohio.com/power-restoration-process.
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About AES Ohio
AES Ohio, a regional energy provider and an AES company. AES Ohio, a regulated electric utility, provides service to more than 539,000 customers in West Central Ohio. During its long history, AES Ohio has served its customers with the lowest distribution and transmission rates in Ohio among investor-owned utilities. Connect with AES Ohio on X, Facebook and LinkedIn. Learn more about how AES Ohio is accelerating the future of energy, visit aes-ohio.com.
