AES Ohio informs customers of payment assistance programs

December 4, 2024

AES Ohio, a subsidiary of The AES Corporation (NYSE: AES), is raising awareness about Ohio’s customer assistance and energy programs for eligible customers. The Ohio Department of Development (ODOD) offers programs to Ohioans for utility payment assistance and to improve the energy efficiency of their homes.

If you are experiencing difficulty in paying your bill, assistance programs are available that may be able to provide support:

  • Home Energy Assistance Program (HEAP) onetime annual benefit to your main heating source account.
  • Winter Crisis Program (WCP) helps eligible Ohioans maintain the utility services they need to stay safe and warm during the winter months.
  • Percentage of Income Payment Plan Plus (PIPP Plus) an extended payment arrangement that requires gas and electric companies to accept payments based on a percentage of the household income.
  • Home Weatherization Assistance Program (HWAP) residential energy efficiency program. For a list of providers, visit hwap.development.ohio.gov.

 

Eligibility

  • Household eligibility is based in part on income. If eligible, the benefit amount will depend on federal funding levels, how many people live with you, total household income and main fuel used.
  • If you live in federally subsidized housing and have a utility bill in your name, you may be eligible.
  • Residents of any licensed medical facility (hospital, skilled nursing facility or intermediate care facility) or publicly operated community residence (example: YMCA) are not eligible.
  • Boarding / rooming houses, group homes or emergency shelters are not eligible but may be eligible for weatherization services.
  • If a household’s total income is zero/none or is completely listed as odd jobs or other income, you can apply by contacting your local energy assistance provider or by completing the application online at energyhelp.ohio.gov. The energy assistance provider may require an IRS transcript and documentation of how the household is being supported and how expenses/bills are being met.
  • To apply for the programs, visit energyhelp.ohio.gov.

 

Program options available to all customers

  • Notify a friend or relative. You may arrange for a third party like a friend, relative, minister or organization, to be notified if your household faces loss of service. Both you and the designated third party will be sent notification. Contact AES Ohio Customer Care by calling 800-433-8500.
  • Medical need. If a permanent member of your household receives care for a serious medical condition and you need help paying your energy bill, you may qualify for special assistance. Contact AES Ohio Customer Care by calling 800-433-8500.
  • Gift of Power. AES Ohio helps customers who have faced recent financial challenges but do not qualify for other Ohio Energy Assistance programs. The application period begins January 21, 2025, and continues until April 15, 2025.

To learn more visit, aes-ohio.com/payment-assistance.

 

About AES Ohio
AES Ohio is a regional energy provider and an AES company. AES Ohio, a regulated electric utility, provides service to more than 539,000 customers in West Central Ohio. During its long history, AES Ohio has served its customers with the lowest distribution and transmission rates in Ohio among investor-owned utilities. Connect with AES Ohio on X, Facebook and LinkedIn. To learn more about how AES Ohio is accelerating the future of energy, visit aes-ohio.com.