Pay agreements

Are you having problems paying your bill? We have pay agreement options available to help customers with past due balances.

How it works for residential customers

AES Ohio offers three types of pay agreements to help residential customers:

• 1/9 pay agreement: We’ll divide your past due balance into 9 equal installments. You will pay this plus your average bill amount, calculated by totaling the last 12 months of bills then dividing by 12. Since we’re averaging your monthly bill amount, it’s possible that you may have a balance remaining after your pay agreement is complete. This amount will be applied to the next bill following completion of your pay agreement.
• 1/6 pay agreement: We’ll divide your past due balance over your next 6 bills and add it to your regular monthly payments. Your balance will be paid upon completion of the pay agreement.
• Winter heating plan: Available to AES Ohio customers for bills that include usage from November 1 through April 15. During this time, you may avoid disconnection by paying 1/3 of your balance due to AES Ohio each month. Upon completion of your winter heating plan, you can enter into another pay agreement to pay off your remaining balance.

Who qualifies

• AES Ohio residential customers with a past due balance.