Dayton Power & Light joins nationwide effort to educate customers on utility scams

November 18, 2020

DAYTON, Ohio – November 18, 2020 – The Dayton Power and Light Company (DP&L), a subsidiary of The AES Corporation (NYSE: AES), joins the Edison Electric Institute (EEI) for the fourth annual Utilities United Against Scams (UUAS) National Scam Awareness Week. The advocacy campaign highlights more than 140 electric, water and natural gas utilities and their trade associations to raise awareness of common utility scams, which have increased this year due to COVID-19 and improvements in technology.

The campaign educates customers on the tactics that scammers use and how to avoid them. One of the most common types of utility scams involves customers being contacted by someone claiming to represent DP&L and indicating that their electric service will be disconnected within 30 minutes without immediate payment. In addition, the holiday season and challenging circumstances, such as the pandemic or following a major storm, are known times when customers fall victim to scams.

DP&L offers warning signs and tips to prevent becoming a victim of utility scams:

  • Do not engage with people who unexpectedly call to request your account and billing information. You can check the status of your account at any time by signing up for a free MyDP&L account.
  • Do not act on threatening phone calls of any manner. This includes threats to disconnect your electric service if you don’t pay immediately, and insisting on a specific payment type, such as a prepaid debit card. 
  • Do not answer people who show up at your home unannounced without identification. DP&L technicians will always carry an official ID badge. 
  • If DP&L does call a customer, our representative will have specific and accurate information related to the customer's billing and account.
  • DP&L does not require or strongly recommend a specific payment method or type. We offer several payment options so customers can select the one that best meets their needs.
  • Customers are asked to notify DP&L if they receive a call and are unsure that the caller is a DP&L employee. Please call DP&L at 800-433-8500 for residential customers or 800-253-5801 if you're a business customer to verify any questions related to bill payment and collection.

If you suspect you have been impacted by a scam, please report the activity by calling your local police department's non-emergency number immediately to report it. 

Learn more at dpandl.com/scam.

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About The Dayton Power and Light Company and AES Corporation 
The Dayton Power and Light Company is the principal subsidiary of DPL Inc. (DPL), a regional energy provider and an AES company. DPL’s primary subsidiaries include The Dayton Power and Light Company. The Dayton Power and Light Company, a regulated electric utility, provides service to over 527,000 customers in West Central Ohio. For more information about the company, please visit www.dpandl.com. Connect with DP&L at www.twitter.com/dpltoday, www.linkedin.com/company/dayton-power-and-light, and at www.facebook.com/DPLToday.

About AES
The AES Corporation (NYSE: AES) is a Fortune 500 global energy company accelerating the future of energy. Together with our many stakeholders, we're improving lives by delivering the greener, smarter energy solutions the world needs. Our diverse workforce is committed to continuous innovation and operational excellence, while partnering with our customers on their strategic energy transitions and continuing to meet their energy needs today.

Media Contact: 

Mary Ann Kabel
mary.kabel@aes.com 
937-608-4030